Privacy & Cookies Policy
This Privacy & Cookies Policy explains how Bass Therapy Ltd (“we”, “our” or “us”) collects, uses, stores and protects your personal information when you visit our website, purchase products from our online shop or event shop, book our services, enquire about our services, or otherwise contact us.
Bass Therapy Ltd is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Bass Therapy Ltd
Website: www.basstherapy.co.uk
Email: hello@basstherapy.co.uk
Information We Collect
Depending on how you interact with us, we may collect:
Identity Information
Name
Title
Organisation or company name (where applicable)
Contact Information
Email address
Telephone number
Billing address
Delivery address
Order & Booking Information
Products purchased
Event, consultancy or service bookings
Accessible glamping bookings
Payment and transaction history
Delivery information
Accessibility Information
Where necessary to provide our services, we may ask for information about your accessibility requirements or support needs. We only collect information that is relevant to planning and delivering the services you have requested.
Technical Information
IP address
Browser type
Device information
Cookies
Website usage data
How We Use Your Information
We use your information to:
Process orders
Deliver products
Manage bookings
Provide accessibility services
Deliver accessible glamping services
Respond to enquiries
Process contact forms
Improve our website and services
Prevent fraud
Meet legal and accounting obligations
Send updates where you have chosen to receive them
Online Shop
When you purchase from our online shop or at one of our event shops, we use your information to:
Process payments
Fulfil orders
Arrange delivery
Provide customer support
Manage returns and refunds
Maintain financial records
Payment card details are processed securely by our payment providers. Bass Therapy Ltd does not store your full payment card information.
Accessibility Information
Some of our services require us to collect information about accessibility requirements or support needs.
Where this includes special category personal data, we only collect what is necessary and process it in accordance with UK data protection law. This information is only shared with staff or volunteers who need it to safely deliver the service you have requested.
Our Legal Basis
We process personal information because:
You have entered into, or requested, a contract with us.
You have requested information about our products or services.
You have given your consent.
We have legitimate business interests.
We are required to meet legal or regulatory obligations.
Sharing Your Information
We never sell your personal information.
We may share information with trusted third-party providers where necessary, including:
Payment providers
Delivery companies
Website hosting providers
IT service providers
Professional advisers
Accountants
Legal or regulatory authorities where required by law
Cookies
Our website uses cookies to:
Improve website performance
Remember your preferences
Analyse website traffic
Support online shopping functionality
Improve your browsing experience
You can manage or disable cookies through your browser settings.
Marketing
If you choose to receive marketing communications from us, we may occasionally send updates about our services, events, products or news.
You can unsubscribe at any time.
How Long We Keep Your Information
We only keep personal information for as long as necessary to:
Deliver our services
Complete purchases and bookings
Meet legal and tax obligations
Resolve disputes
Maintain accurate business records
Your Rights
Under UK GDPR, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion where appropriate
Restrict processing
Object to processing
Withdraw consent at any time
Request a copy of your personal data where applicable
To exercise any of these rights, please contact us using the details below.
Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the content, security or privacy practices of those websites.
Contact Us
If you have any questions about this Privacy & Cookies Policy or how we process your personal information, please contact:
Email:hello@basstherapy.co.uk
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we have the opportunity to resolve your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be published on this page, and the updated version will take effect immediately upon publication.